Samsung Medical Center in South Korea achieved the highest score in the world in HIMSS Digital Health Indicator.
Launched in 2020, the DHI measures a health organization’s progress in building a digital health ecosystem in four categories: governance and operations, predictive analytics, collaboration, and human-enabled health.
The hospital scored 365/400 on the DHI.
WHY IT IS IMPORTANT
Through testing, SMC was able to identify and resolve several interoperability issues by introducing a real-time data dashboard called the DOCC PAN system.
“Now, our care teams can directly assess patients’ conditions in real time and respond to events appropriately without communication interruptions,” said Jong Soo Choi, PhD, who leads the DHI Assessment project at SMC.
SMC’s Visible ARS service is considered a good example of human-enabled life. “When a patient calls a hospital, they are automatically directed to the Visible ARS service. From there, they can make appointments and get health care information via mobile phone,” explained Choi.
Soon, SMC plans to launch a system platform that connects all dimensions of DHI to “increase the adoption rate of each growth model and [which] can provide individual patient information to caregivers accurately and precisely,” Choi said and shared.
GREAT PRACTICE
Although the hospital received very high marks (98%-99%) in each of the four indicators, there were still areas where SMC said it fell short of expectations; is now working to improve in these areas while meeting the requirements of the various HIMSS Digital Maturity Model assessments.
In the area of cooperation, for example, it will add changes to reach the 7th stage of the Electronic Medical Record Adoption Model (EMRAM) and the Community Care Outcomes Growth Model (C-COM) to improve cooperation – especially the cooperative exchange of public decisions. of health data and direct integration of lab and equipment data with the patient’s EMR.
Its application for C-COM accreditation will also support the development of its management capacity and staff capacity, especially having digital tools to support the SDOH.
Efforts to gain validation of the Continuum of Care Growth Model will help increase its human-powered health outcomes. This includes providing chronic disease patients with access to digital tools and systems and using predictive analytics to track population health outcomes and SDOH.
Finally, it aims to increase its predictive analytics capabilities, particularly in generating health outcomes analytics to inform personalized care strategies, by working on its Growth Analytics Acceptance Model.
SMC passed Hong Kong Hospital Authority in DHI, which also received the highest score of 358/400. Early last year, another South Korean hospital, Korea University Anam Hospital, also tested the DHI and scored 308/400.
Indonesian Hospital Association or PERSI is looking to partner with a local hospital to be tested for DHI as part of its three-year partnership with HIMSS, which began last year in October.
In Australia, the The Queensland Government tapped HIMSS to assess the progress of a digital health system for its hospitals and health services.
ON THE RECORD
“Samsung Medical Center’s world’s highest HIMSS DHI results result from the hospital’s effort to use global high-tech intelligence as part of digital transformation. Without stopping at this excellent result, we will continue to participate in the measurement tools presented by HIMSS, such as Stage 7 “Electronic Medical Record Adoption Model and Digital Imaging Adoption Model, to implement digital health and increase the results of DHI. From the HIMSS evaluation of DHI, SMC has established the future direction of digital health with a meaningful understanding of our current maturity,” commented Prof. Wonchul Cha, MD, CMIO and Director of SMC’s Digital Innovation Center.
“As one of the most advanced smart hospitals in the world, SMC is constantly investing in developing our digital system and transforming the digital health system worldwide. Today, SMC has gradually developed a medical system optimized for personalization of treatment and care, using predictive analytics based on patient-generated data and and empowering patients to be independent,” Prof Meong Hi Son, MD, head of the Advisory Committee at SMC’s Center for Digital Health Transformation, also said.
“By completing the DHI audit, SMC has learned that there is still room for improvement in each category for a better patient journey at SMC. For example, SMS is committed to improving our collaboration capabilities and ensuring a seamless flow of data and service not only to physician teams and healthcare providers but to patients and users in general,” shared Prof Mira Kang, MD, Deputy Director of SMC’s Center for Digital Innovation.
